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Visit Your Branch
0845 634 3760^†
0845 634 3770^†

Complaints

Scarborough Building Society is committed to providing you with the highest standards of customer service and care. If, at any time, you feel that our standard of service falls below that which you expect or you would like to make any suggestions for improvements, we will make every effort to address your concerns and take action where appropriate.

Please use the form below to submit your complaint details. All complaints will be acknowledged within 2 working days either by phone† or in writing. Further details can be found in our internal complaints procedure.

Please note that this form can only be used for complaints. For mortgage queries please use our mortgage callback request form, for savings and investment queries please use our savings enquiry form and for general feedback please use our general contact form.

Fields marked with an asterisk (*) must be completed.

Personal & Contact Details

Title: *

First Name: *

Surname: *

Telephone: *

Alternative telephone:

email: *

Address: *

Postcode: *

Member Details

Current Society member? * Yes No

If you are a current Society member please enter your account number.

Account number: #

^#This will aid us in efficiently finding your customer details.

Complaint Details

Complaint topic: *

Complaint Details:

Data Protection Act 1998

By submitting the information on the form above you consent to it being used by Scarborough Building Society for the purpose of responding to your complaint and to storing this information in our database. You are also entitled to know what information we hold about you and ask for any inaccurate details to be amended.

† Enquiries made outside of our normal office hours will be responded to once our offices re-open. Our normal hours are: Monday to Friday 08:30 - 18:00, Saturday 09:00 - 12:00.

Telephone calls may be monitored and recorded for training purposes, security and for your protection.

Mortgages: 0845 634 3770 |
Savings: 0845 634 3760
^†

Scarborough Building Society is a Building Society registered under the Building Societies Acts whose principal place of business is Prospect House, Lake View, Eastfield, Scarborough, North Yorkshire, YO11 3YU.
Scarborough Building Society is a member of the Building Societies Association and is authorised and regulated by the Financial Services Authority.
Scarborough Building Society is entered in the FSA Register, FSA registration number 206062.
^†Telephone calls may be monitored and recorded for training purposes, security, and for your protection. Lines open between 08:30 - 18:00 Monday to Friday and 09:00 - 12:00 Saturday.